Your privacy, written plainly

Astrostic (“we”, “us”, “our”), operated by Astrostic Technologies Pvt. Ltd., Bengaluru, India, provides an online astrology platform that connects users with astrologers through chat, voice and video consultations, live sessions and related services.

We believe guidance should never come at the cost of your privacy. We collect only what we need to run the service, we tell you why, and we never sell your personal information to advertisers.

This Privacy Policy applies to two audiences using two applications:

Users (User app): people who sign up to receive astrology consultations and services.

Astrologers (Astrologer app): verified professionals who register to offer consultations and receive payouts.

It also covers our website and admin systems. By using the apps or website, you agree to the practices described here.

When you use the User app, we collect the following categories of information:

Birth details are sensitive to you personally, so you decide what to share. You can use many features (like browsing astrologers) without providing them, though readings may be less accurate without complete details.

Because astrologers receive payments, we are required to collect additional verification and financial information:

KYC and bank details are used strictly for identity verification, payouts and legal compliance. They are stored securely and are never shown to users.

We use the information described above to:

• Create your account and authenticate you securely.
• Connect users and astrologers for chat, call and video consultations.
• Generate kundli, horoscope and match-making reports.
• Process wallet recharges, bill sessions per minute and issue refunds.
• Calculate astrologer earnings, commission, TDS and payouts.
• Send service notifications, reminders and support responses.
• Detect and prevent fraud, abuse and policy violations.
• Improve our features, reliability and safety.
• Comply with applicable laws and respond to lawful requests.

We rely on your consent, the performance of our contract with you, our legitimate interest in running the service, and legal obligations as the bases for processing.

Consultations run over encrypted real-time channels provided by our communication partner. Voice and video streams are transmitted live between you and the astrologer.

We do not record the audio or video of private calls by default. Chat messages are stored so you can revisit your session history and so we can resolve disputes. Live-session public interactions (such as on-air messages and gifts) may be visible to others in the room.

Call metadata — such as start/end times, duration and billing — is retained to operate wallet deductions and support.

Payments are processed by third-party payment gateways. We do not store your full card numbers, CVV or banking passwords on our servers; the gateway handles that securely. We retain transaction references, wallet balances and recharge history for accounting and refunds.

For astrologers, we store earnings, commission and TDS records and bank/UPI payout details to disburse payments and meet tax reporting requirements.

We share personal data only in these limited situations:

• Between users and astrologers — the details needed for a consultation (e.g. your first name and the birth details you choose to share) are visible to the astrologer you consult.
• Service providers — hosting, communication (calls/chat), payment, analytics and notification partners who process data on our behalf under confidentiality obligations.
• Legal & safety — when required by law, court order, or to protect the rights, safety and security of users and the public.
• Business transfers — if we merge with or are acquired by another entity, subject to this policy.

We do not sell your personal data, and we do not share it with advertisers for their own marketing.

We keep personal data only as long as needed for the purposes above or as required by law (for example, tax and transaction records are kept for the statutory period). When data is no longer needed, we delete or anonymise it.

We use encryption in transit, access controls, and secure infrastructure to protect your information. KYC and financial data are restricted to authorised personnel. No system is perfectly secure, but we work continuously to keep your data safe and will notify you of material breaches as required by law.

Subject to applicable law, you can:

• Access and update your profile and account information.
• Request a copy or deletion of your personal data.
• Withdraw consent or object to certain processing.
• Manage notification and marketing preferences in the app.
• Delete your account, after which we remove data we are not legally required to keep.

To exercise any right, email support@astrostic.com. We may verify your identity before acting on a request.

Astrostic is intended for users aged 18 and above. We do not knowingly collect data from children. If you believe a minor has provided us data, contact us and we will remove it.

We may update this policy as our services evolve. Material changes will be notified in the app or by email, and the “last updated” date above will change. Continued use after an update means you accept the revised policy.

Questions or requests? Contact our Grievance Officer at grievance@astrostic.com or our support team at support@astrostic.com.